the policies

Shipping:

 

Shipping is free on all orders over $100 using either UPS ground or USPS Priority Mail.

If you require expedited shipping within the United States please enter your zip code at check out to calculate costs for UPS 3 day, 2 day, or overnight shipping.

International shipping is offered to most countries. Please begin the check out process to get the rates for express and standard delivery.

Returns:

 

Returns are available within 14 days of receipt of your order. However on custom items including the Memory Vases, Ornaments and Personalized Jewelry returns are not available. Since we want all our vase creations to exceed your expectations please contact us if you have any concerns about your order.

Damaged items:

 

We double box and pack all vases with great care. However if an item is damaged in shipping please contact us immediately. Your satisfaction is our biggest concern.

Care instructions:

 

Vases - You may wash your vase with cold water and gentle soap. Please avoid abrasives and extremely hot water. Feel free to use your vase for flowers - the interior can be scrubbed! Vases are NOT dishwasher safe.

 

Jewelry - Standard tarnish removing jewelry cleaner can be used on all glass, sterling silver, and gold-fill jewelry.  For custom jewelry with photo-transfers such as the footprint and pawprint necklaces please avoid getting jewelry cleaner on the glass surface.  Glass should be kept free of perfumes and oils as it can damage the photo transfer.


Packaging:

 

All vases come in an individual Kraft paper box and jewelry comes in a beautiful white gift box with our logo. Gift cards are available however gift wrapping is currently not available.

Personalization:

 

We offer FREE custom engraving on all vases. This is a handwritten engraving up to 40 characters on the bottom of the vase.